DoorDash is changing how it pays its gig workers. Delivery drivers – known as Dashers on the app – are now able to choose whether they want to earn their pay by hour or by delivery order. There is also a new “post checkout tipping” feature where customers can reward great service after the delivery is completed. These changes are meant to help drivers increase their earning potential, as some people don’t like giving tips in advance.
DoorDash will also add “new nudges and reminders for customers to encourage them to tip and show their appreciation after their Dasher delivers an order,” said Austin Haugen, Dasher & Logistics Product Lead, during a press briefing. Here’s an important differentiator from other apps like Uber Eats and Instacart: Customers won’t be able to reduce the tip amount after the delivery. This prevents “tip-baiting” – promising a large tip upfront only to remove the funds once the order is complete.
Intrigued by the idea of becoming a Dasher yourself in light of these new developments? Check out the best gig apps picks by Credello to make an informed decision, and follow the tips below to thrive as a driver.
Optimize Efficiency and Organization
Time management is key when it comes to being successful on delivery apps. Plan your routes efficiently to minimize idle time and maximize the number of deliveries you can complete in a given period. Familiarize yourself with the areas you’ll be delivering to and strategize your approach to minimize driving distances between orders. Additionally, staying organized is crucial for efficiency. Keep essential items like extra napkins, utensils, and condiments in your vehicle to quickly accommodate customer requests. Being proactive and organized will help you complete more deliveries and increase your earnings.
Provide Excellent Customer Service
Customer satisfaction plays a significant role in your success as a gig worker on delivery apps. Aim to provide exceptional customer service at every interaction. Communicate clearly and promptly with customers regarding any order updates or delays. Pay attention to special instructions and dietary restrictions, ensuring the accuracy of the orders you deliver. Be polite, friendly, and professional, as positive interactions can lead to higher ratings and potentially more tips. Going the extra mile to make customers happy can help you build a solid reputation and increase your chances of receiving favorable reviews.
Leverage Peak Times and Incentives
To maximize your earnings on delivery apps like DoorDash, it’s essential to take advantage of peak times and incentives. Familiarize yourself with the busiest hours in your area, such as lunch or dinner rush periods, and prioritize working during those times. During peak hours, demand is high, which means more orders and potentially more tips. Additionally, keep an eye out for promotions and incentives offered by the app, such as bonus pay for completing a certain number of deliveries within a specified timeframe
Only time will tell whether the new DoorDash features will help drivers get paid competitively. If you’re interested in becoming a Dasher, following the tips above can also help boost your earning potential.