According to the report published by Allied Market Research, the global rich communication services (RCS) market was pegged at $1.15 billion in 2019 and is estimated to hit $12.27 billion by 2027, registering a CAGR of 34.7% from 2020 to 2027.

Increase in awareness about the benefits of RCS over existing OTT services, the surge in a number of online marketing & advertising companies among small and medium enterprises, development of voice over long term evolution technology (Vo-LTE) along with mobility service, and rise in adoption of cloud-based services for managing mobile content fuel the global rich communication services market.

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On the other hand, limited end-to-end encryption solutions and increasing competition over over-the-top (OTT) platforms impede the growth to some extent. Nevertheless, the penetration of 5G networks and smartphones across the globe is projected to create lucrative opportunities in the industry.

Impact of Covid-19 on Rich Communication Services (RCS) Market:

1. The outbreak of covid-19 gave way to surge in demand for rich communication services, since health organizations across the globe chose to communicate more effectively with the public.

2. At the same time, the demand for A2P communication has also taken a spike, which, accordingly, has reinforced the global rich communication services market.

The global rich communication services market is analyzed across deployment model, enterprise size, application, industry vertical, and region. By deployment type, the cloud segment contributed to more than half of the total market revenue in 2019, and is projected to lead the trail by 2027. The same segment would also exhibit the fastest CAGR of 36.4% throughout the forecast period. 

By organization size, the large enterprises segment accounted for nearly three-fifths of the total market share in 2019, and is expected to dominate by the end of 2027. Simultaneously, the SME’s segment would grow at the fastest CAGR of 36.6% during the forecast period.

By region, North America garnered the highest share in 2019, accounting for around two-fifths of the global market. At the same time, the market across Asia-Pacific would portray the fastest CAGR of 39.8% from 2020 to 2027. The other two regions analyzed through the report include LAMEA and Europe.

The leading market players analyzed in the global rich communication services market report include Vodafone Idea Limited, Google LLC/Alphabet Inc., China Mobile (HKG: 0941), Ericsson (NASDAQ: ERIC), Verizon Communications Inc., SK Telecom, Deutsche Telekom AG, ZTE Corporation, AT&T Inc., and Huawei Technologies Co. Ltd. These market players have adopted different strategies including partnership, expansion, collaboration, joint ventures, and others to reinforce their status in the industry.

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Allied Market Research (AMR) is a full-service market research and business-consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of “Market Research Reports” and “Business Intelligence Solutions.” AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.

Pawan Kumar, the CEO of Allied Market Research, is leading the organization toward providing high-quality data and insights. We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.